Account Deletion Instructions

Account deletion is intended for users who no longer want to keep their AltusCars buyer, dealer, or agent account. Review any active listings, applications, messages, schedules, reservations, support cases, payout details, or pending transactions before sending the request.

Some records may be kept as required for security, fraud prevention, legal compliance, dispute handling, financial review, marketplace audit trails, or other legitimate business purposes described in the Privacy Notice and Platform Policy.

Sign in to the account you want to delete, open the correct account settings page, and scroll to the bottom until you see the Danger zone card.

• Buyer: open Profile, then Account Settings, or go to /profile?section=account.
• Dealer: open Dealer Account Settings, or go to /dealers/settings.
• Agent: open Agent Account Settings, or go to /agents/settings.

Click Request account deletion. AltusCars will show a confirmation prompt explaining that all account information will be deleted within 90 days.

Choose Confirm deletion request only if you want the account to enter the deletion grace period. Choose Keep account if you do not want to continue.

Once confirmed, the request is saved with a scheduled deletion date 90 days from the request date. During that period, the account is considered pending deletion.

The grace period gives you time to return if the request was accidental, if you change your mind, or if you still need the account for ongoing marketplace activity.

To restore the account, simply log in again before the 90-day deadline. A successful login cancels the pending deletion request and keeps the account active.

If you need help with account deletion or recovery, contact us at [email protected] and our team will assist you.