Privacy Notice

This Privacy Notice applies to AltusCars websites, mobile or web app experiences, account pages, marketplace pages, dealer tools, agent tools, admin tools, messages, storage uploads, forms, support channels, and related services.

AltusCars determines the purposes and means of processing personal data for the platform. Dealers, agents, financing partners, and other third parties may also act as separate controllers for information they independently collect or decide how to use.

We collect information directly from users, from actions taken in the platform, from uploaded content, from authentication and security tools, and from service providers used to run AltusCars.

• Account and profile data: name, email, phone number, role, avatar, location, login details, verification status, and account preferences.
• Dealer data: business name, branch or showroom details, addresses, contact persons, listing ownership details, KYC files, payout details, inventory, vehicle documents, photos, videos, and listing activity.
• Agent data: name, contact details, referral codes, KYC files, verification status, certificates, payout details, wallet or commission records, performance metrics, applications, and support records.
• Buyer data: inquiries, saved listings, reservations, preferred schedules, location, contact details, questions, application data, employment or income details, document uploads, and communication history.
• Vehicle and listing data: photos, videos, listing media, OR/CR or related document paths, prices, costs, expenses, flash-sale settings, status, views, discovery signals, and listing updates.
• Messages and operations: direct messages, group chats, buyer questions, availability checks, admin notifications, agent notifications, dealer notifications, activity logs, support requests, and audit records.
• Device and usage data: IP address, browser or device information, session identifiers, search terms, clicks, page views, saved filters, local storage preferences, cookies, timestamps, and error or security logs.

Some applications may involve sensitive personal information such as government IDs, income or employment details, or financial documents. We process these only as needed to support financing, verification, and related services, and with appropriate safeguards.

We use personal data to operate the marketplace, publish and manage listings, process inquiries and applications, coordinate schedules and availability, power messaging and notifications, run verification and KYC, prevent fraud, provide support, and improve the platform.

We process personal data in line with the Data Privacy Act's principles of transparency, legitimate purpose, and proportionality — relying on consent, contract, legal obligation, or legitimate interests as applicable.

Depending on the activity, data may be shared with dealers, agents, financing partners, insurers, logistics providers, service providers, and authorities where required by law. We share only what is reasonably necessary for the relevant purpose.

Listing details, public vehicle media, profile display details, listing status, and social commerce videos may be visible to other users or visitors. Do not include information you do not want shown.

We apply administrative, technical, and physical safeguards to protect personal data. No system is perfectly secure, so we also rely on users to protect their credentials and devices.

We keep personal data for as long as needed to provide the service and to meet legal, security, fraud-prevention, dispute, and audit requirements, after which it is deleted or anonymized.

We use cookies, local storage, and analytics to keep you signed in, remember preferences and filters, and understand how the platform is used. See the Cookie Policy for details.

We may use automated tools to recommend units, match buyers, rank listings, and surface relevant content. These features support — but do not replace — human decisions on transactions.

Under the Data Privacy Act, you may have rights to access, correct, object, erase or block, port, and seek damages or file a complaint regarding your personal data.

To exercise your rights, contact us at [email protected]. We may verify your identity before acting on a request.

AltusCars is not directed to children. We do not knowingly collect personal data from minors without appropriate consent.

We may update this Privacy Notice as our practices change. Significant changes will be posted on the platform.